Frequently Asked Questions
Everything you need to know about our artisanal handmade baskets and ordering process.
Are your baskets made from natural materials?
Yes, all MIMI baskets are hand-woven using 100% sustainable natural fibers such as seagrass, rattan, and organic cotton. We prioritize eco-friendly materials that are both durable and beautiful.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days. Since many of our items are handmade to order, please allow an additional 2-3 days for processing and quality inspection before dispatch.
Do you offer international shipping?
Currently, we ship within North America and Europe. Shipping costs and delivery times vary by location and are calculated at checkout.
How should I clean and maintain my handmade basket?
We recommend wiping your baskets with a dry or slightly damp cloth. Avoid using harsh chemicals or submerging them in water, as natural fibers can expand or lose their shape when overly saturated.
What is your return policy?
We offer a 30-day return policy for items in their original condition. If your basket arrives damaged or doesn't meet your expectations, please contact our support team to initiate a return or exchange.
Are the dimensions listed on the website exact?
Because each basket is uniquely handcrafted by artisans, slight variations in size (usually within 1-2 cm) and color may occur. These minor differences are a hallmark of authentic handmade craftsmanship.